Service

Managed IT & Helpdesk

We become your IT department. From the moment a workstation is racked to the moment a ticket is closed, QubitRush handles the day-to-day so you can focus on running the business.

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What's included

  • 24/7 monitoring of servers, workstations, and network gear
  • Unlimited remote helpdesk for end users
  • Onsite dispatch when remote isn't enough
  • Patch management and asset lifecycle tracking
  • Vendor coordination (ISP, SaaS, line-of-business apps)
  • Quarterly business reviews with a real human

Frequently asked

What's the response time?

Critical (business down) issues get a live response the same day. Routine tickets typically respond within one business day. We tailor the SLA to your business when we put your service plan together.

Do you replace our internal IT person?

Not necessarily — co-managed IT is one of our most popular setups. We handle the after-hours load, escalations, and projects so your internal person can focus on strategic work.

How is pricing structured?

Flat per-user or per-device monthly rate. No surprise hourly charges, no nickel-and-diming for tickets.